Working at The Pet Spot is rewarding and fun!
We are always accepting applications for exceptional team members. Please complete the form below to submit an application today!
Customer Service Team Member
Customer Service Specialist
- Supports pet care specialist team
- Sells services and products to existing and perspective clients
- Provides tours to clients and visitors through the facility
- Answers phones, receives and provides appropriate information according to established procedures
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
- Responsible for cash management including accepting cash, checks and credit card payments for services provided
- Explains company and facility policies to customers in a positive manner
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem: if necessary elevates to supervisor as needed
- Escorts guests to and from their play yard or enclosure
- Operates the point of sale system for reservations and payment of services
Requirements:
- Must be committed to using science driven, force-free, fear-free handling and training techniques
- Must at least 18 years of age with a high school diploma or equivalent
- Must have ability to resolve problems quickly and professionally
- Must be eligible to work in the US
- Must have reliable transportation
- Customer service experience a plus
- Must have excellent telephone skills, including experience with a multi-line phone system
- Experience in Google Suite, Microsoft Office, and Canva a plus
- Must be able to stand, walk and climb stairs frequently
- Must work holidays, nights and weekends
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
- Must successfully complete on-the-job training and educational reading during the first three months
- Previous professional dog handling experience and knowledge of canine body language preferred
- Most importantly, you must love dogs and cats!
Pet Care Team Member
Pet Care Specialist
Responsibilities:
- Supervise up to 15 dogs in group play
- Ensure dogs have access to clean water at all times
- Work on individual enrichment activities with each dog
- Follow specific care and training instructions for each dog
- Monitor the dogs for health and behavior changes and update management as necessary
- Visually check each guest for safety and well-being throughout the day
- Work with other team members to maintain a safe and positive environment for our guests
- Sanitize and disinfect pet enclosures, general boarding areas, play yards, and overall facility daily
- Perform daily laundry tasks
Qualifications and Skills:
- Must be committed to using science driven, force-free, fear-free handling and training techniques
- Must at least 18 years of age
- Must be eligible to work in the US
- Must have reliable transportation
- Must work in any kind of weather
- This job requires you to be on your feet for extended periods of time and lift up to 50 lbs.
- Have experience interacting with and caring for dogs
- Must work holidays, nights and weekends
- Must successfully complete on-the-job training and educational reading during the first three months
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
- Previous professional dog handling experience and knowledge of canine body language preferred
- Most importantly, you must love dogs and cats!